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    • The last date for the submission of the profiles December 31, 2015
    • Send your resume to dhiraj06@gmail.com. Mention the job code in the subject line of your email.
    • Candidates must meet skills and experience requirements. They should also be willing to relocate to the mentioned location

    Job Code

    Position

    Skill

    Years of Experience

    Job Location

    Dec_10_ NOC Incident Management

    NOC Incident Management

    ·         Manage the NOC responsibilities as technical Leve1&2 in incident management environment.

    • Monitoring alerts using network monitoring tools.
    • Vendor management for hardware remediation.
    • Should have good vendor and customer Interaction skills.
    • The ability to identify and escalate technical issues in the plant.
    • Provide status updates to customers and operations team.
    • Working in a team-centric environment
    • Should have knowledge of routing and switching network infrastructure concepts.
    • Working in outage scenarios to remediate network related issues

    ·         Should be a good team Player

    2 – 5 Years

    Bangalore

     

    Job Code

    Position

    Skill

    Years of Experience

    Job Location

    Dec_10_ Networking Voice

    Networking Voice

    We are looking for highly motivated individuals who will play a key role in monitoring our Voice networking plant

     

    ·         Coordinating operations and engineering teams in order to identify and triage outages

    ·         Verify service impact to our customers and send out status updates to both customers and operational teams

    ·         Providing a high level of service in completing customer requests for changes and new additions to Voice services.

     

    The primary operations responsibilities will be:

     

    • Monitoring alerts with network monitoring tools.

    • Vendor management for hardware remediation.

    • The ability to identify and escalate technical issues in the plant.

    • Provide status updates to customers and operations team.

    • Working in a team-centric environment.

    3 – 5 Years

    Bangalore

    Job Code

    Position

    Skill

    Years of Experience

    Job Location

    Dec_10_ Incident Lead

    Incident Lead

    SLA Adherence: Monitoring SLA compliance on a given shift and escalating when performance is in a jeopardy, and taking corrective action to prevent SLA breaches

     

    Client & Customer escalations: Supervising escalations and intervening where procedural deviations have

    occurred

     

    Outage and Incident Management: Monitoring outages deemed to have a major or higher severity. Staffing assurance for a given shift, comparing the population of employees in the office against who the team

    schedule indicates should be in and taking proper action when individuals are not present on time

     

    Management escalations: Ensuring that major work which poses a great delivery risk, or an event that is now

    impeding delivery of a managed service team is escalated to the appropriate management contacts

     

    Daily Task assignment: Ensuring that teams within the managed service area have individuals actively pursuing all tasks assigned to the shift and taking corrective action when individuals are not able to work on assigned tasks.

    Shift Leads require an understanding of:

    • Service Delivery in a Globally distributed envionment

    • ITIL best Pratices

    • Technical Leadership in a multi-team environment

    • Should have excellent Communication skills

    • Should have excellent Organizational Skills

    6 – 9 Years

    Bangalore

     

    Job Code

    Position

    Skill

    Years of Experience

    Job Location

    Dec_10_ Project Manager

    Project Manager

    The candidate should have 5+ years of experience in Project Management and should be an expert in various project management related techniques such as risk management, scope management, project scheduling, monitoring and controlling. Strong written and oral communication skills and customer interaction skills are essential. Experience of support processes or ITIL certification is an added advantage.

     

    The scope of the project which is to be managed is the monitoring and support of all outage related events in the networking plant, the coordination of operations and engineering teams in order to identify and triage outages, the verification of service impact to the customers and the distribution of status updates to both customers and operational teams. Experience in this environment is beneficial.

     

    Job Level Specific Duties

    • Responsible for managing small group(s) of Delivery Management team members. 
    • Takes the lead role in managing customer relationships
    • Mentors team members on delivery management best practices and process improvement opportunities.
    • Account assignments and asset responsibility smaller in scope (smaller dollar value and smaller accounts).
    • Manages and controls expenses for the organization while ensuring resource optimization.
    • Ensures team achieves performance and customer service metrics.
    • Resolves escalated problems to maintain strong customer experience levels.
    • Identifies opportunities for growth and innovation.
    • Lead small pre-sales assignments.
    • Manages escalation as per agreed escalation matrix.

     

    8 – 10 Years

    Bangalore

     

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